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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

VP Fulfillment Operations, OptumRx - Multiple Locations

UHG - Las Vegas, Nevada

Posted: 11/17/2018

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


Senior Director of Fulfillment Field Operations is responsible for home delivery pharmacy field operations including oversight for national and integrated pharmacy operations and teams, partnering closely with the various functions that support in Supply Chain, Automation / Engineering / Maintenance, Front-End Operations, Customer Service, Consumer Strategy, Quality, Product, Finance, Human Capital, Client Management, and Enabling Services. This position is responsible for working with the organization to strategically and tactically develop, align, and execute fulfillment and distribution operations to meet business demand and improve member experience. This position will provide strategic direction and leadership for multiple pharmacy fulfillment centers and field operations, apply accountability standards based on key metrics, implement change to continuously improve performance and increase workflow efficiencies, and accountable for delivering on performance and financial objectives. This position will provide coaching, mentoring and support in the development of staff and recognize individual and team success.

Primary Responsibilities:

  • Work closely with SVP Fulfillment & Distribution Operations in setting operational, business, and financial objectives for pharmacy operations defined by existing and evolving operational and growth plans
  • Conduct regular business reviews with field leaders to monitor performance, progress, and achievement of business and financial objectives
  • Work with field leadership, Director of Fulfillment Operations Support, Supply Chain, Engineering, and Quality teams to ensure processes are established to problem-solve issues and ensure ongoing continuous improvement
  • Partner with Quality Team to ensure quality and safety programs / processes are established to ensure quality standards are achieved, and employee safety policies are established, implemented, and adhered to
  • Ensure all regulatory and compliance requirements are adhered to through regular process review, inspection, and audits
  • Collaborate across HD / Specialty organizations to recommend and implement operational changes / enhancements to improve member experience and HD / Specialty NPS
  • Partner with the Supply Chain organization to support in-stock and inventory positioning, and fulfillment, logistics, shipping, and carrier/vendor capabilities and performance
  • Foster a team environment that sets high standards of operations and performance, engages and inspires others to perform at their best, rigorously identifies and develops key individuals with the critical capabilities needed by the organization
  • Ensure inventory control processes / measures are maintained for all products within the pharmacy fulfillment centers including inbound receiving, proper putaway and storage, tracking and tracing, cycle counting, packing, outbound shipping, damages, re-sends, return and disposal
  • Lead, model, and influence behaviors that support UHG’s cultural values, employee engagement, teamwork and collaboration, diversity and inclusion, and doing your life’s best work.(sm)
  • Partner with Human Capital on employee issues / concerns, consistent application and adherence of policies, hiring, talent planning, promotions, corrective action, termination, IDRs, and other employee relations
  • Engage and interact with pharmacy leadership and employees and regularly facilitate communication to measure employee engagement and satisfaction
  • Represent Fulfillment / Distribution Operations on client-facing and member issues
  • Play a key role in establishing new employee training / onboarding processes for new and existing pharmacy operations to ensure consistency across sites, employee proficiency, quality and safety processes / standards are adhered to, and appropriate sign-offs are executed
  • Assist in determining sequencing and centralized roll-out of all process/policy changes, technology implementations, enhancements, and fixes, and new fulfillment site plans
  • Responsible for the coordination of communication between field and Ops / Engineering / IT teams to ensure appropriate parties are engaged in testing and implementation of all changes/enhancements to ensure flawless execution
  • Lead the adoption and utilization of technology solutions / applications including Distributive Order Management System (DOMS), Warehouse Management System (WMS), Pharmacy Control System (PCS), and Transportation Management System (TMS) to improve productivity, efficiency, and throughput, streamline fulfillment / distribution processes, manage and balance workflow, and optimize speed and cost of shipping
  • Work with field leaders to identify issues with existing best practices, standard operating procedures (SOPs) to determine resolution and ensure standardization across network
  • Identify and address emerging performance trends through close partnership with Reporting, Finance, Automation/Engineering/Maintenance, and Quality Teams
  • Partner with broader OptumRx and BriovaRx teams to understand and correct end-to-end fulfillment / pharmacy / member processes/issues and enhance overall capabilities
  • Collaborate and actively involved with Fulfillment / Distribution Ops leaders, PMO, HC, and other business partners on large-scale projects, operational changes and implementations to ensure change management plan in place, timeliness, on-budget, and flawless execution
  • Collaborate with FE Ops to identify resend issues and implement solutions to minimize
  • Monitor and communicate monthly progress and quarterly results of employee incentive programs
  • Assist with leading/facilitating Fulfillment / Distribution Ops team calls and meetings

Required Qualifications:

  • Undergraduate degree or equivalent work experience
  • 8+ years of experience leading in fulfillment, distribution, supply chain and inventory operations
  • Travel up to 50 - 75% of the time
  • Leadership experience, preferably multi-site operations
  • Change management experience
  • P&L experience

Preferred Qualifications:

  • Master’s Degree or equivalent
  • Six Sigma Certification
  • Pharmacy distribution experience

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.     


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   



Job Keywords:  Senior Director, Fulfillment Field Operations, Eden Prairie, MN, Minnesota, Carlsbad, CA, California, Jeffersonville, IN, Indiana, Las Vegas, NV, Nevada, Overland Park, KS, Kansas

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