About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Information Technology



Approximate Salary:

Not Specified

Position Type:

Full Time

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VP, Implementation & Operations - Eden Prairie, MN or Telecommute

UHG - Eden Prairie, Minnesota

Posted: 11/9/2018

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)


The core mission of Optum Connect is to provide end-to-end Information Technology Outsourcing (ITO) and core administrative Business Process Outsourcing (BPO) services to the commercial market. Optum Connect solutions incorporate products, capabilities, services, and other offerings from across Optum into end-to-end solutions that differentiate from commodity competitors by connecting the breadth of Optum assets into transformative solutions.


Our experienced technology professionals offer deep technical experience in their area of focus and are committed to delivering efficient and effective solutions to our Clients.  By combining our technical capabilities with our industry experiences, we create unmatched market offerings to solve our clients' business issues.  Additionally, we have long-term partnerships with many of the world's leading technology companies, allowing us to understand solution alternatives and recommend and support the most appropriate solution for our clients. By leveraging these elements, we are able to help our clients convert leading edge ideas into tangible results.

Primary Responsibilities:
  • Collaborate with business partners to gain understanding of their business needs

  • Understanding of the underlying drivers of the business (e.g., Key Performance Indicators [KPIs], business processes)

  • Understanding of the applicable industry/marketplace and their needs (e.g., healthcare, IT, insurance, banking, government, pharmacy)

  • Understanding of financial processes/tools to support IT plans and execution (e.g.,. capital project funding, cost/benefit analysis, Internal Operating Income [IOI], other financial metrics)

  • Drive understanding of the business environment and requirements among applicable stakeholders (e.g., own team, IT partners, business partners)

  • Understanding of the needs and priorities of external stakeholder groups, as applicable (e.g., members, providers, employers, government)

  • Translate IT terminology into common business language to ensure understanding by all stakeholders

  • Understanding of enterprise and segment IT goals, strategies and priorities, and how they support overall business objectives

  • Demonstrate understanding of IT methodologies and processes (e.g., UDP, RSA, PlanView, Prompt)

  • Knowledge of applicable system tools/technologies (e.g., OS, architecture, desktop, mobile, database, web, security)

  • Serve as a catalyst to drive continuous improvement of existing IT solutions (e.g., systems, applications, processes)

  • Manage/ensure compliance with applicable IT processes/procedures/frameworks (e.g., ITIL, UDP, RSA, PlanView)

  • Demonstrate understanding of current technology capabilities/limitations

  • Ensure appropriate risk assessment and mitigation planning for IT projects

  • Ensure proper functionality and implementation of applicable IT systems/processes

  • Manage execution across organizational lines, using influence without authority

  • Negotiate effectively with all internal and external stakeholders to achieve win-win solutions that advance organizational goals

  • Pursue opportunities to adopt new technologies, and drive adoption to enhance business outcomes, as appropriate

  • Serve as subject matter expert to internal stakeholders on specific IT topics/issues


**To be considered for this position, applicants need to meet the qualifications listed in this posting.

Required Qualifications:
  • 5+ years Healthcare provider industry experience
  • 10+ years of professional IT experience
  • 5+ years leading teams (at the director level) and managing IT department in a large, enterprise environment
  • Prior experience leading distributed teams
  • General understanding of Electronic Health Record systems (Epic or Cerner)
  • Proven engagement with clients, and ability to provide valuable insights and logical explanations when faced with difficult questions
  • Proven business acumen and analytical skills
  • Ability to travel up to 75%. Travel is typically out on Monday and back late Thursday night, with work out of home office on non-travel days.

Preferred Qualifications:

  • Bachelor's Degree or higher preferred
  • PMI certified Project Management Professional


Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: CIO, Epic, Cerner, provider, Eden Prairie, MN, Minnesota

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