Giant Eagle Supermarkets

About Giant Eagle Supermarkets


Job Category:



United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Wholesale Customer Service Rep. - OK Grocery, Crafton PA.

Giant Eagle Supermarkets - Pittsburgh, Pennsylvania

Posted: 07/4/2018

About Us

Giant Eagle Inc., ranked 36 on Forbes magazine's largest private corporations list, is one of the nation's largest food retailers and distributors with approximately \\$9.5 billion in annual sales. Founded in 1931, Giant Eagle, Inc. has grown to be the number one supermarket retailer in the region with more than 420 stores throughout western Pennsylvania, north central Ohio, northern West Virginia, Maryland and Indiana.

Giant Eagle was previously named America's Second Harvest Regional Retailer of the Year for its support of local food banks, and also actively supports numerous community events, the United Way, Children's Hospital, Race For The Cure and other non-profit organizations. The company also has created education initiatives such as Apples For The Students, which has provided millions of dollars in computer equipment, software and other classroom learning tools for local schools and the Be A Smart Shopper school nutrition program. Further information can be found at

Position Summary

To provide customer assistance for outbound deliveries from retail support centers to retail store locations. This position is also responsible for scheduling inbound freight from vendors to our retail support centers and for resolving any issues with both outbound and inbound deliveries.

Job Responsibilities

  • Maintain an open exchange of information with distribution, transportation, retail and corporate entities to encourage cooperation and support excellence in customer service.
  • Respond to inquiries and requests, investigate problems, coordinate resolutions and provide follow-up to ensure customer and retail support center requirements are met.
  • Coordinate adjustments to delivery schedules to ensure special arrangements are confirmed and changes are communicated to the appropriate personnel.
  • Approve proposed store returns, generate paperwork for drivers to verify that correct times and quantities are shipped to the retail support centers and ensure customer accounts are issued accurate credit.
  • Audit store credit requests and generate credits and charges to ensure customers are billed accurately.
  • Maintain reporting and filing systems consistent with Manager's and departmental requirements to ensure readily accessible information.
  • Schedule delivery appointments with trucking companies, vendors and brokers for inbound freight.
  • Coordinate over-bookings with warehouse receiving office.
  • Communicate and gain approval from buyers on perishable purchase orders for carriers wanting to deliver other than the buyer's original date.
  • Schedule appointments using scheduling software including assigning the time, the carrier and securing the load.
  • Assist with special projects as required, ensuring the department operates efficiently.

Education and Training Required

  • High school diploma or equivalent

Experience Required

  • 1 to 3 years

Experience Desired

  • Two years experience in customer service and distribution center operations.

Competencies Required

  • Adaptability
  • Customer Focused
  • Gets Things Done
  • Interpersonal Skills
  • Problem Solving
  • Respect for Self and Others
  • Composure
  • Computer Skills
  • Conflict Resolution
  • Continuous Learner
  • Numeric Computation/Reporting
  • Open to Feedback
  • Presentation & Verbal Communic
  • Written Communication

Work Environment

  • Normal office environment

Physical requirements

Equipment Used

  • Calculator
  • Computer
  • Copier
  • Fax Machine
  • Printer
  • Telephone

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