Wells Fargo

Location:

Winston-Salem, North Carolina

Country:

US

Approximate Salary:

Not Specified

Position Type:

Full Time

Phone:

415) 820-7800

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Work Director 1

Wells Fargo - Winston-Salem, North Carolina

Posted: 12/7/2018

Job Description

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Cards and Retail Services, Deposit Products Group, the Innovation Group, Treasury Management, Merchant Services, Payment Solutions, and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.

Treasury Management (TM) is a key part of our Payments, Virtual Solutions and Innovation team. Treasury Management includes managing and optimizing our customers' cash flow and mitigating its operational, financial, and reputational risk. We focus on creating operating efficiencies, cost savings and time savings for our customers by delivering treasury solutions through a consultative approach.

We put our customers at the center of every decision we make by focusing on their needs, being a leader in innovation, keeping things simple, and making our solutions easy to implement.

This position will co-monitor are shared team inbox ensuring the units work is completed on time and accurately by planning, coordinating and monitoring the daily activities of the routine to moderately complex work. This person will review incoming request to validate all appropriate documentation need to fulfill the request has been included, determine the case type and create the case in ServiceView 2. Prioritizing urgent vs non urgent case types and then assigning the case out to a billing team member to be worked based on availability. On average this inbox receives about 2,500 emails a week and typically assign about 500 cases a week.

Duties may also include: reviewing, prioritizing, and distributing daily work to meet deadlines and goals; monitoring work in progress making adjustments as needed; giving feedback and training to staff; Tracking scheduling issues, including absences and tardiness and providing feedback to managers; giving input to supervisors on staff performance; representing unit at meetings.

This shift will be 8-5 with an hour lunch or 8:30-5 with a 30 minute lunch

***Important Reminders When Applying***

  • Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities.
  • Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.
  • During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined Wells Fargo.
Required Qualifications

  • 2+ years of operations experience
Desired Qualifications

  • Ability to coordinate multiple tasks and distribute complex work
  • Effective organizational, multi tasking, and prioritizing skills
  • Quality review skills
  • Leadership experience including training and providing performance feedback to staff/managers
  • Excellent verbal, written, and interpersonal communication skills
  • Basic Microsoft Office skills
  • Credit card industry experience
  • Exposure to Wells Fargo AFS (Automated Financial Systems)
  • Exposure to Wells Fargo TSYS Credit Card System
  • Good quality review skills
  • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
  • Strong organizational, multi-tasking, and prioritizing skills
Other Desired Qualifications
  • Ability to coordinate multiple tasks and distribute complex work
  • Quality review skills
  • Previous work distribution experience
  • Knowledge of Corporate Credit Card
  • Service View 2 knowledge
  • C3P knowledge
Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

NC-Winston Salem: Min: $32,200 Mid: $44,100

Street Address

NC-Winston Salem: 401 N Research Parkway - Winston Salem, NC

Disclaimer

  • All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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